POLICY
Health, Safety And Environment
At NCCPL we are committed to the cause of safety, environmental consciousness and overall well being. Our HSE management is responsible for planning, implementing, monitoring and optimising operational processes in the areas of environmental management, health protection and occupational safety.
Quality Policy
Network Carrying Company Pvt. Ltd., is committed to providing the highest quality services to our customers through total quality management. We proactively manage and improve our processes by maintaining a Quality Management System that complies with the requirements of ISO 9001:2015, as well as other standards related to our industry. The Program is companywide and covers all functions of the organization. This system is based on process control and all company procedures and functions have been identified. It is assigned to appropriate highly trained and skilled operational managers for implementation and execution in day to day operations and activities.
NCCPL ensures that the goals of the Company include but are not limited to the following:
• Thoroughly understanding the requirements of our customers.
• Providing requested Services professionally and promptly.
• Providing efficient, trouble-free and seamless transportation solutions.
• Identifying improvement opportunities through Customer Feedback and addressing the same.
Furthermore, as Suppliers play an important part in our quality chain process, care is taken to ensure suppliers and their services adhere to our guidelines. Before utilization, they are evaluated based on their operational capacity and preference is given to those having high-quality standards. They are given precise instructions and the service completion process is controlled. All non-conformities are recorded and presented to them for corrective action. Supplier performance is regularly reviewed and appropriate actions are taken where non-conformance is identified.
The Quality and Compliance Audit Manager, Department Heads and Branch Managers are responsible for ensuring compliance with all requirements about the Quality Management System. Additionally, the Quality and Compliance Audit Manager is responsible for ensuring all processes are updated as and when required, maintain all logs and other documents related to the system and conducting regular audits to ensure the same is being followed.
Environmental Policy
NCCPL recognises in full its responsibilities concerning environmental protection and accepts that it constitutes a fundamental element in company procedures and long-term strategy. Managers at all levels of the company are required to maintain the company's environmental policy. All employees are made aware of it and are encouraged to abide by it.
The company will comply with all existing environmental legislation and beyond that; where possible and practicable, will implement other environmentally advantageous policies. In particular, the company will:-
• Only procure new vehicles that comply with the latest EC emission and noise specification
• Control, monitor and reduce the fuel consumption and emission levels of all vehicles. Also, consider alternative fuels.
• Encourage all employees to have consideration for the environment, locally and globally and establish a ‘green policy’ for company vehicles
• Ensure that vehicle weights remain within legal restrictions, limiting damage to highways and the environment.
• Actively consider noise reduction devices for both vehicles and trailers.
• Encourage road safety, good driving and encourage fuel economy by providing a high standard of training.
• Ensure that all service providers carry out repairs and servicing in an environmentally considerate manner. Also, obtain written confirmation from them that oil disposal is carried out by a licensed operator.
• Return all used tyre casings to the supplier for disposal in an approved and environmentally satisfactory manner.
• Take all reasonable steps to ensure that any hazardous goods carried are properly packaged as per relevant national and international law.
•Use recycled paper and other recycled material wherever it is possible and practicable to do so.
• Wherever possible and practical, purchase timber products procured from sustainable forests.
• Encourage all staff to suggest means of reducing damage to the environment wherever possible.
As they become known, the company will consider other environmentally advantageous practices. NCCPL is firmly committed to actively reducing damage to the environment wherever possible to do so. The Environmental Policy is reviewed regularly.
Any representations or correspondence should be made to the NCCPL Board of Directors.
Health & Safety Policy
The health and safety of our people is of the highest priority and cannot be compromised. Our objective is a workplace free of incidents and injuries. To achieve this we must all ensure our own safety and that of our fellow workers through an absolute commitment to safe work practices and a healthy work environment.
It is the foremost priority of the company to comply with all HS requirements of our customers as well as local authorities.
Alcohol & Drug Policy
NCCPL desires all its employees free from dependency on alcohol and drugs. It is the responsibility of every person to keep themselves away from addictive substances.
1. All employees and drivers when driving company vehicles at any time should be free from the influence of alcohol and drugs
2. All employees during working should be free from the influence of alcohol and drugs.
3. Any employee who is found under the influence of alcohol during work will be suspended immediately and rehabilitation will be carried out. in the event of a second violation, the employee will be terminated.
4. HS Manager is to give details about drug abuses during toolbox meeting.
Personal Protective Equipment Policy
NCCPL is committed to providing P.P.E to all employees whenever there is an exposure to potential hazards. The company has recognized the following areas where PPE is required in our business:
• Head Protection
This shall be provided when there is a danger from falling and flying objects. Helmets will be provided for this purpose.
• Foot / Instep Protection
When there is a potential for a foot injury, (Safety Shoes) shall be provided meeting the HSSE standards.
• Eye Protection
Safety goggles shall be provided whenever there is a potential injury to the eyes.
• Hand Protection
When there is a potential of handling corrosive, hydrocarbon or toxic to touch material, gloves of cotton, leather, rubber which are the most common hand protection items will be provided.
Road Safety Management Policy
It is the top priority of the NCCPL to ensure compliance with RSM policy by the employees.
1. Checking of all vehicles to ensure that vehicles are fit for transportation and all vehicles are equipped with proper and serviceable emergency accessories (fire extinguisher, first aid box, TREM Card etc)
2. Ensure that all drivers go through the ROAD course and obey all traffic rules.
3. Drivers are instructed that any violation of the rules (e.g., speed limits, excess idling, vehicle stoppage time etc) will result in disciplinary action.
4. Drivers shall be trained to comply with the company emergency response plan.
5. Comply to use a safety seat belt during driving and keep a safe distance from the front vehicle and high alert driving during raining or wet roads.
Operation Equipment Policy
Safe and efficient operation is necessary to improve NCCPL performance, achieved by the following:
1. Ensure Drivers appointed for a vehicle are medically and mentally fit for driving.
2. Before loading to check the fitness of the vehicle by drivers and supervisors
3. Ensure the drivers have the necessary information about the journey like total time, duty, rest areas and potential hazards of the journey.
4. To check the driver's activities by tracking, spot-checking and trip log.
5. If the vehicle has a defect of maintenance or safety and can not continue safe operation then refuse the load.
Smoking Policy
According to medical evidence, smoking is injurious to health. Ministry of Health, Government of India has also declared that smoking is injurious to health. We have therefore decided to introduce No-Smoking policies in the place of work as there is a growing expectation among employees that they should be able to work in an atmosphere that is clean and smoke-free.
In recognition of the above, we shall:
• Prohibit any smoking in all NCCPL offices and worksites except at designated areas only.
• Require our visitors and staff to abide by this policy.
• Take disciplinary action on any employee or contractor who violates this policy.
Assistance will be considered through the Medical Centre to any members of the staff who would like to give up smoking.
Seat Belt Equipment Policy
All company-owned and hired vehicles will be fitted with front and rear seat belts.
All drivers and passengers travelling by vehicles on Company business or otherwise, including those occupying rear seats, should wear seat belts where provided.
All drivers whilst driving on company business or otherwise should ensure their passengers use seat belts.
Mobile Phone Policy
NCCPL is committed to the goal of no harm to people.
Mobile phones have become an essential business tool for most staff; however, the use of a mobile phone, or other communication equipment, while driving presents a significant safety hazard.
Therefore, as a minimum within our business, the use of Mobile phones in motor vehicles is as follows:
For safety purpose, the use of a hand-held mobile phone while driving is forbidden and should be treated as a case of serious misconduct. If there is no hands-free facility available, the phone must be switched off while driving and a messaging service should be used to take incoming calls.
When the vehicle is equipped with a hands-free kit, the phone should only be used to receive calls and conversations kept to an absolute minimum. If there is a need for a longer discussion, the driver should explain his situation and offer to call back when a safe place to park is available. It is not safe to stop on the hard shoulder of a motorway.
Outgoing calls should not be made while driving and dialing must not take place whilst the vehicle is in motion.
Standard Maintenance Policy
“Our goal is standard, non-deviate maintenance”
General
The maintenance of vehicles is the shared responsibility of the driver, maintenance staff and organization.
Routine maintenance
Drivers shall routinely check their assigned vehicles to ensure proper oil level, water and antifreeze for radiators, water for battery, wear on belts, and proper inflation of tires. This service should be performed at least weekly.
Vehicle Cleaning & Housekeeping
It is the responsibility of the driver to keep the vehicle clean and the cabin tidy. Vehicles should be washed when required. No loose objects are allowed in the cabin.
Preventive maintenance
Preventive maintenance on vehicles is to be performed at scheduled intervals of plus or minus 500 km and the concerned staff should be asked for a written explanation of this non-compliance.
Repairs and maintenance
All maintenance and repairs must have prior authorization by the maintenance manager or any person designated.
Regular safety/ roadworthiness inspections
All vehicles must be inspected regularly, by the maintenance department for safety and roadworthiness as well as any inspections required by law. Non-compliances should be reported to senior management within three days.
Accident reporting
All accidents, regardless of the extent of damage, must be reported to concerned authorities. The information to be obtained from the other driver involved in the accident is the name, address, telephone number, license plate number.
Installation of special equipment
Special equipment will be installed on the vehicles by the following guidelines:
1. Written approval before installation must be obtained by the concerned department in the client company.
2. Radar detectors are not allowed in the vehicles.
3. Special equipment installed must not raise doubts on the quantity and integrity of the product being transported.
Driver Recruitment Policy
1. Introduction
All Drivers shall be recruited based on merit with minimum eligibility standards. No preference shall be given based on caste, creed, colour, race and language. The recruitment system encompasses mandatory criteria for all applicants.
2. Driver Recruitment Criteria
2.1.Age and Experience. Applicants for the slot of drivers shall comply with the following age and experience criteria:
1. Applicants must have at least two years driving experience on the type of vehicle required to be driven in the company e.g. articulated and fixed.
2. Applicant’s age should be at least 25 years at the time of recruitment.
3. Applicant’s age should not exceed the official retirement age of the company i.e.58 years.
4.If the above criteria are not met during recruitment emphasis shall be laid on driving skills and personality and additional care will be taken during training and monitoring will be done.
2.2.Personality.
Driver’s personality attributes shall be verified through an Interview / Assessment-Form at the time of selection. The ideal candidate should be:
1. Someone who has an aptitude for driving.
2. Someone who can provide courteous service to the customer.
3. Mature, responsible and decisive
5. Capable of working independently, self-reliant and self-disciplined.
6. Prepared and capable of working on shifts.
7. aware and compliant with all safety rules
8. No physical deformity & capable of controlling the vehicle (reaching and operating the controls).
9. Someone with the ability to perceive hazards & react rationally in emergencies.
Non Smokers and those who have no affinity for drugs shall be preferred
2.3. Health.
NCCPL’s approved doctor shall conduct a comprehensive medical examination. A medical report shall be placed in the personal file of each driver after completion of the selection process.
The medical examination must ensure the following fitness areas:
2.3.1 Vision (eyesight and colour blindness).
2.3.2 Any serious illness.
2.3.3 Any neurological or musculoskeletal deficiency which could adversely affect movement and reaction time.
2.3.4 Conditions that could result in sudden collapses such as epilepsy, diabetes and heart attack.
2.3.5 Any history of anxiety or depression.
2.3.6 Use of any medication which could influence driving behaviour.
2.3.7 Stress/sleeping disorders, and degree of dependence on sleeping tablets, alcohol and other measures.
2.3.8 Drug and alcohol testing.
2.4 Driving Skills
2.4.1 Practical Driving Test.
Each driver should go through a practical driving examination before recruitment conducted by an experienced driver/monitor driver. He will confirm that the applicant is fully competent to drive the type of vehicle.
2.4.2 Appropriate Driving License. The applicant to be recruited must have an appropriate valid License for the vehicle to be driven by him. A Photostat copy of the license must be placed in his personal file.
2.4. Intelligence and General Education (pre-recruitment Test)
1. Intelligence tests shall be conducted if the applicant has limited education. This shall ensure that the prospective driver demonstrates a minimum level of intelligence required to fulfil his duties.
2. Preferable level of education for a prospective driver is a Matriculate; if not, the Middle level would meet the criteria.
3. If an applicant is not meeting the above education standards, then he should be literate and numerate at a level where he is able to:
4. Follow written work instructions.
5. Read maps.
6. Safety bulletins.
7. Fill out the trip log.
8. Other forms required to report about journey details etc.
3 Induction.
3.1 A newly selected driver will be given a Job-Offer letter along with “Extract from Rules & Regulations of the Company” for his guidance. He will be on probation for three months.
3.2 Newly hired drivers should be put on the safest and least demanding routes.
3.3 There should be a progression from smaller to larger trucks and from rigid to articulated vehicles, supported by continuous progressive training.
3.4 During initial short trips, a monitor driver should spend the first three to five days with a new driver, identifying any skill gaps, attitude problems and providing the necessary support.
3.5 The monitor driver shall continue to record his skill gaps during the probationary period and through coaching, counselling, and other training drills would bridge the gaps in his driving skills. He will then submit his report to the company.
3.6 Following a final trip at the end of the probationary period, the monitor driver should recommend whether or not a driver to be rejected or accepted.
3.7 Job confirmation letter will be issued to the driver on probation if Monitor-Driver comments positively about him and there is no other negative report against him.
4 Conduct.
Concerning general conduct, drivers shall:
Follow procedures regarding duty and rest periods.
1. Follow defensive driving principles.
2. Wear a seat belt at all times whilst in a moving vehicle.
3. Work following all company HS Rules and to act on the instructions of their supervisor.
4. Keep the vehicle and cab interior clean and tidy.
5. Not place heavy or sharp objects in the cab (or on the top of trailers).
6. Not place product samples or product contaminated material, including gloves, in the cab.
7. Not engage in horseplay or unsafe driving manoeuvres.
8. Must not smoke or carry matches, lighters or another source of ignition when carrying flammable products
6. Other Important Requirements.
During the selection process in addition to the above-mentioned requirements, the following elements are also very important and the driver selection shall encompass the following:
1. Driving record (no serious offences and no more than three accidents or violations in the last 5 years).
2. Knowledge of defensive driving.
3. Attitude to alcohol and drugs.
4. Understanding of the Highway Code.
5. Awareness of key road safety issues.
6. Product knowledge
7. First aid skills
8. Firefighting skills